Client Manager/Senior Client Manager

Job description

Position: Client Manager/Senior Client Manager (full time)
Salary: Competitive, plus benefits
Location: Otley, Leeds

W&P is the UK’s leading internal comms agency, developing communications and experiences across the whole employee journey.

We’re proud to work with high-profile clients across the globe: Carlsberg, Direct Line Group, Avis Budget Group, Southeastern Railway, and many others. Based in Otley, Leeds, we’re now in our 25th year, and recently won IoIC Agency Team of the Year.

We’re a team of client managers, designers, content creators, digital and film experts, partnering with clients to create innovative solutions to meet their needs. Our aim is to positively impact the employee experience within the workplace, driving engagement and helping to develop our clients’ businesses.


The role

We have an exciting opportunity for the right person to join our team as a full-time Client Manager/Senior Client Manager. You’ll manage innovative communication solutions, developing and delivering anything from strategy workshops, to traditional magazines, digital games, films or campaigns.

You’ll work with clients to develop strong relationships, be a trusted advisor and work with our creative teams to deliver innovative communications to the highest quality standards. You’ll take projects from start to finish, working both creatively and efficiently, ensuring budgets and timings are front of mind.

You’ll need to be extremely well organised, resourceful, creative, confident, and have a sound commercial nature. You’ll also thrive working in a close-knit team and go above and beyond to delight clients. And hopefully, you’ll have some fun too.

Through your excellent communication, thirst for knowledge and project management skills, you’ll build and grow effective client relationships and identify opportunities by learning about their business, communication challenges and being an expert in their field.


We’re looking for someone who’s…

> a real people person with brilliant communication and collaboration skills

> great at building relationships

> extremely well organised, resourceful and a stickler for process 

> proactive, with a can-do attitude

> able to multi-task and make swift decisions

> confident, passionate and knowledgeable about communications

> has excellent attention to detail

> ambitious, committed, and self-motivated

> loves working as part of a team

> commercially-minded

> had previous agency experience (advantageous, but not a deal breaker)

> had four years’+ experience in project management or account handling roles


If you think you’re the right person for the role, please send your CV to

Job details


Senior management


Employment type

Full time


Job functions

> Business development
> Project management
> Team management



Bachelor’s Degree